# Troubleshooting

1. **Refresh the Page:**
   * Press **CTRL + R** on your keyboard to refresh the page.
2. **Check for Updates:**
   * Ensure you're using the latest version of the extension from the Chrome Web Store.
   * Make sure your browser itself is updated to the latest version, since outdated browsers can cause compatibility issues.
3. **Reinstall the Extension:**
   * If problems persist, remove the extension and reinstall it from the Chrome Web Store.

***

#### Common Error Messages

* **No Question Selected:** Make sure both the question and answer content are highlighted.
* **Extension Updated:** Refresh the page to continue.
* **Network Unavailable:** Check your internet connection and try again.
* **Server Unreachable:** Ensure your network isn't blocking connections to our servers.
* **Transcript Failed:** Retry your search. Contact support if the issue continues.
* **Unknown Error:** Retry your search. Contact support if the issue continues

***

{% hint style="info" %}
**Need More Help?**\
If you encounter any problems not covered here, please [contact us](https://transcript.study/support). We're here to ensure your experience is as smooth as possible!
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.transcript.study/transcript-extension/extension/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.