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triangle-exclamationTroubleshooting

If you experience issues with the extension, try these quick fixes:

  1. Refresh the Page:

    • Press CTRL + R on your keyboard to refresh the page.

  2. Check for Updates:

    • Ensure you're using the latest version of the extension from the Chrome Web Store.

    • Make sure your browser itself is updated to the latest version, since outdated browsers can cause compatibility issues.

  3. Reinstall the Extension:

    • If problems persist, remove the extension and reinstall it from the Chrome Web Store.

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Common Error Messages

  • No Question Selected: Make sure both the question and answer content are highlighted.

  • Extension Updated: Refresh the page to continue.

  • Network Unavailable: Check your internet connection and try again.

  • Server Unreachable: Ensure your network isn't blocking connections to our servers.

  • Transcript Failed: Retry your search. Contact support if the issue continues.

  • Unknown Error: Retry your search. Contact support if the issue continues

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Need More Help? If you encounter any problems not covered here, please contact usarrow-up-right. We're here to ensure your experience is as smooth as possible!

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