# Troubleshooting

1. **Refresh the Page:**
   * Press **CTRL + R** on your keyboard to refresh the page.
2. **Check for Updates:**
   * Ensure you're using the latest version of the extension from the Chrome Web Store.
   * Make sure your browser itself is updated to the latest version, since outdated browsers can cause compatibility issues.
3. **Reinstall the Extension:**
   * If problems persist, remove the extension and reinstall it from the Chrome Web Store.

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#### Common Error Messages

* **No Question Selected:** Make sure both the question and answer content are highlighted.
* **Extension Updated:** Refresh the page to continue.
* **Network Unavailable:** Check your internet connection and try again.
* **Server Unreachable:** Ensure your network isn't blocking connections to our servers.
* **Transcript Failed:** Retry your search. Contact support if the issue continues.
* **Unknown Error:** Retry your search. Contact support if the issue continues

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If you encounter any problems not covered here, please [contact us](https://transcript.study/support). We're here to ensure your experience is as smooth as possible!
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